FREQUENTLY ASKED
QUESTIONS

FREQUENTLY ASKED
QUESTIONS

Contact support@lumiolive.com for help.

What is Lumio?

How do I get started?

How do I complete my profile?

Can I pause booking requests?

How do I share my Lumio link?

How much do I earn from each booking?

How do I get paid?

How do I track my earnings?

How do I create a Shoutout?

How long do I have to complete a Shoutout?

What if I’m not comfortable with a request?

What if I can’t complete a Shoutout?

How can fans use my Shoutouts?

How do Video Call requests work?

How long are Video Calls?

What happens during a Video Call?

How many people can join a Video Call?

What if a fan wants more time?

What if I miss a Video Call request?

What if a Video Call won’t connect or drops out?

How will I know about new booking requests?

How does messaging work?

Can I decline a booking request?

Where can I find expired or declined requests?

What if a fan behaves inappropriately during a Video Call?

Is my personal information shared with fans?

How does Lumio protect my Video Calls from recording?

How do I contact Support?

How can I get more bookings?